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CooeeMobile — Privacy Policy & Terms of Use

Privacy Policy

CooeeMobile is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Australian Privacy Principles (APPs).

  • Data Collection: We collect personal details including your name, email, address, mobile number, identity documents and order history.
  • Use of Information: Your data is used to process SIM activation, verify identity through the Australian Government’s Document Verification Service (DVS), manage your account, and improve our services.
  • Consent-Based Identity Verification: We will always obtain your explicit consent before verifying your identity using the DVS.
  • Secure Handling: All data is securely stored and transmitted using encryption and authentication protocols. Breaches will be reported promptly as per the Notifiable Data Breach Scheme.
  • Third-Party Access: Information is only shared with government-approved record holders, gateway providers, and agents strictly for service delivery and verification.
  • Your Rights: You may request access, correction or deletion of your personal data at any time.

For privacy-related inquiries, contact us at support@cooeemobile.com

Terms & Conditions

  • Service Scope: CooeeMobile provides affordable SIM-only plans across Australia. You agree to use our services lawfully and not misuse or attempt to bypass verification.
  • Account Verification: You must provide correct and complete identification details. All identity verifications are handled via DVS with your consent.
  • Payment Terms: Service charges are displayed at checkout. Once activated, no refunds apply except where required by law.
  • Termination: We reserve the right to suspend or terminate accounts that violate our policies, submit fraudulent data, or misuse the platform.
  • Data Retention: Identification data is retained securely for audit and legal compliance purposes, as required by Australian telecommunications law.
  • Liability: We do not guarantee uninterrupted service and are not liable for identity data mismatches caused by third-party databases or gateway errors.
  • Policy Updates: These terms may be updated. Continued use after updates means you accept the latest version.

For further details, please email us at legal@cooeemobile.com