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Cooee Mobile – Complaint Lodgement Form

Effective Date: 29 August 2025 · Prepared by: Luke Sheahen, Owner – Cooee Mobile

This form can be used by customers to lodge a complaint with Cooee Mobile. Complaints may also be lodged by phone, email, post, or via our website. We aim to acknowledge all complaints within 2 business days and resolve them within 15 business days. If your matter is urgent (e.g. involves financial hardship, disconnection, or safety concerns), please indicate this below so we can prioritise your complaint.

Customer Details

Preferred Contact Method

Complaint Information

Type of Complaint (please tick):

Resolution Requested

Urgency

Is this complaint urgent? (financial hardship, disconnection, health/safety):

PDF, PNG, JPG, JPEG or TXT (max 5MB)

Lodgement Options

  • Email: hello@cooeemobile.com
  • Post: Cooee Mobile, PO Box 37057, Winnellie NT 0820
  • Online: www.cooeemobile.com/complaints